Frequently Asked Questions (FAQ)
1. What products do you supply?
We specialize in stainless steel sanitary valves (ball, butterfly, check valves), stainless steel pipe fittings (Tri‑clamp, threaded, weld fittings), and stainless steel clamps (single pinch, heavy duty, high pressure clamps).
2. What materials do you use?
All our products are made from high‑grade stainless steel, primarily 304 and 316L. We also offer other materials upon request.
3. What standards do your products meet?
Our products comply with ISO, 3A, DIN, and SMS standards, ensuring they are suitable for hygienic applications in food, beverage, pharmaceutical, cosmetic, and biotech industries.
4. Do you have a minimum order quantity (MOQ)?
Yes, but our MOQ is low and flexible. For popular sizes and standard items, we accept small trial orders. Please contact us for specific MOQ details based on the product type.
5. Can you provide samples?
Yes, samples are available for quality testing. Sample fees may apply but will be refunded on bulk orders.
6. Do you support OEM/ODM services?
Absolutely. We offer OEM (custom logo, packaging, labeling) and ODM (custom dimensions, non‑standard designs) services. Just provide your specifications or drawings.
7. What is your lead time?
For in‑stock items, we ship within 3‑7 days. For bulk or customized orders, lead time is typically 15‑30 days after order confirmation.
8. What payment methods do you accept?
We accept T/T (bank transfer), L/C, Western Union, and PayPal for sample or small orders.
9. Do you provide quality certificates?
Yes, we can provide material test reports, inspection certificates, and origin certificates with each shipment. Third‑party testing is also available upon request.
10. How do you handle shipping?
We work with reliable freight forwarders and support sea freight, air freight, and express couriers (DHL, FedEx, UPS). You may also use your own forwarder.
11. Can you supply valves, fittings, and clamps as a complete set?
Yes. One of our key advantages is one‑stop procurement. We can pack valves, fittings, and clamps together in a single shipment to save you time and freight cost.
12. What industries do your products serve?
Our sanitary components are widely used in food processing, beverage filling, dairy production, pharmaceutical manufacturing, cosmetic lines, and biotech equipment.
13. How can I request a quote?
Simply use the contact form on our website, send us an email, or message us on WhatsApp. Please provide product types, sizes, quantities, and any special requirements.